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Vendor FAQ

  1. What does SWPal do?
  2. Why use SWPal?
  3. What can I sell with SWPal?
  4. What payment processors can I use with SWPal?
  5. Do I need to make any changes in my PayPal account?
  6. Can I accept credit cards selling with SWPal?
  7. Can I have a trial period before I decide to pay for SWPal service?
  8. What fees does SWPal charge?
  9. How long will it take to setup my account?
  10. How do I customize my shopping cart pages?
  11. How secure is SWPal service?
  12. What are Buy Now mode and Subscription Mode?
  13. What currencies does SWPal support?
  14. I can not create bundle discount offers and volume discount offers for subscription products. Why?
  15. How do my customers use discount offers?
  16. Can I secure my downloadable files?
  17. Can SWPal post real-time order data to another system?
  18. How do I setup VAT and sales tax?
  19. Can I export my order data?
  20. How do I pay commissions to my affiliates?

1) What does SWPal do?

SWPal is a comprehensive shopping cart service for selling software and digital products such as e-books, mp3 tracks, fonts, web templates, tickets, and any products that can be delivered via the Internet. Our system is able to secure and automate files and codes need to be delivered to your customers.

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2) Why use SWPal?

Using SWPal you can set up an e-commerce system for your business and start selling within minutes. Our system is specifically designed for selling software and other digital products so you can achieve higher customer satisfaction and improve your bottom line.

  • SWPal is so easy to use that you do not need any programming. Just copy and paste order form links to your website and blog, you can start selling.
  • Your customers do not need to wait for you to check your accounts and deliver the products after purchasing. The system delivers files and codes for you automatically.
  • You gain marketing advantages by selling with SWPal. You can offer discounts to attract more customers. You can grow your sales rapidly with our affiliate network. There are more features such as integration with Google Analytics and Google Adwords to help you market your products.
  • You can customize the shopping cart look and feel to completely integrate our service to your website and blog.

All you need to pay is a flat monthly fee starting from US$ 5 to enjoy our service. Sign up now and receive a 15-day free trial period.

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3) What can I sell with SWPal?

SWPal is specifically designed for selling software and digital products which are able to be delivered via the Internet. You can sell shareware, software licenses, e-books, tickets, and anything that can be delivered as a file or a code.

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4) What payment processors can I use with SWPal?

SWPal supports PayPal and Google Checkout.

If you would like to use any other payment processors, please contact us.

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5) Do I need to make any changes in my PayPal account?

Usually you do not need to change anything since SWPal works with default settings of PayPal accounts.

We recommend you to check the Block Non-encrypted Website Payment option and ensure it is off.

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6) Can I accept credit cards selling with SWPal?

Yes, you can accept credit cards with your PayPal or Google Checkout account.

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7) Can I have a trial period before I decide to pay for SWPal service?

We offer a 15-day free trial period. You can sign up and trial our system now. The only difference between a trial vendor account and a paid vendor account is, as a trial vendor, you can not use our affiliate network.

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8) What fees does SWPal charge?

We charge a flat monthly fee only. No commissions, no setup fee, no bandwidth fee.

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9) How long will it take to setup my account?

Sign up now and you can use our system right away. No waiting at all.

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10) How do I customize my shopping cart pages?

You can create a style for your shopping cart, input your own HTML codes and simply place a tag in the HTML codes where you would like to display the order form. All the image files and resource files you need for the style should be uploaded to our server as well, so you can use them even if you do not have a SSL on your website or blog.

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11) How secure is SWPal service?

Our shopping cart and order forms are secured by 256-bit SSL which protects customer privacy from hackers.

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12) What are Buy Now mode and Subscription mode?

SWPal supports two different modes. You can sell products in which customers are charged once only with Buy Now mode. Most shareware, e-books, tickets and phone cards are sold in this way.

You can also sell subscription products with, if applicable, a trial period or a setup fee, and then followed by recurring payments at a fixed rate. Most anti-virus software and web hosting plans are sold in this way.

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13) What currencies does SWPal support?

SWPal supports the following currencies:

AUD    Australian Dollar
CAD    Canadian Dollar
CHF    Swiss Franc
CZK    Czech Koruna
DKK    Danish Krone
EUR    Euro
GBP    Pound Sterling
HKD    Hong Kong Dollar
HUF    Hungarian Forint
JPY    Japanese Yen
NOK    Norwegian Krone
NZD    New Zealand Dollar
USD    United States Dollar

You can set up your account with one of the above currencies to price your products and collect payments.

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14) I can not create bundle discount offers and volume discount offers for subscription products. Why?

Unfortunately bundle discount offers and volume discount offers are not able to be applied to subscription products since the products can only be sold as a single item. You can create coupon discount offers of the products.

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15) How do my customers use discount offers?

Bundle discount offers and volume discount offers are automatically applied to items put in shopping cart by customers according to items and quantities in the cart.

To apply a coupon discount offer, you can offer customers an order link with the coupon ID or allow customers to input the coupon ID in the shopping cart.

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16) Can I secure my downloadable files?

Yes, your downloadable files are stored in a folder which can not be accessed by the public. The customers who purchase products with downloadable files are able to download via a special link where you can set link expiration by days and number of downloads to secure your files.

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17) Can SWPal post real-time order data to another system?

Yes, you can set up a remote URL for each product and parameters which are posted to the URL. Once an order is completed, the system posts the order data to the URL. The response from the URL is taken as the code for product and delivered to customer.

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18) How do I setup VAT and sales tax?

You can set up a tax applicable to multiple countries and states. For example, if you would like to set up European VAT, you create a tax called "VAT" and add all applicable countries to the tax. When a customer from one of those countries is purchasing a taxable product, the tax is calculated automatically.

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19) Can I export my order data?

Yes, you can export your order data as CSV files.

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20) How do I pay commissions to my affiliates?

You are responsible for paying your affiliates. You can use pay affiliate function to calculate commissions for each affiliate and download the result as a tab delimiter file. This file can be used in PayPal Mass Payment function directly to pay your affiliates through PayPal.

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